Process your return & exchange


It's super easy to process your return or exchange through your account. Just follow the steps below.

Whether you're processing a return or exchange, you'll need to login your (or create an) ellesse account. Be sure to use the email on your original order.

Once you're logged in, follow these steps:

  1. Head over to your order history
  2. Select the order # you want to return or exchange, and click the Return Button to start your return or exchange.
  3. Select the item(s) being returned, and reason for return/exchange. Please note if you're processing an exchange you'll need to choose a reason code with exchange in it.
  4. If processing an exchange, please specify the new size in the notes.

Once you've completed these steps:

  1. We'll email you a pre-paid shipping label to return your original order. Please use this as it includes important information.
  2. Simply attach the label to the shipping box and drop at any UPS location or arrange for a pick up within 10 days.


    Please Note: 
  • We will only accept returned items that are in their original, unworn condition with tags.
  • Please note we only process size exchanges. For style or color, you'll need to place a new order.
  • Please note for exchanges that we won't send your new item until we've received and checked your returned item.
  • If the item you select isn't in stock when we're ready to process and ship that exchange order, we’ll contact you and issue a refund.
  • To expedite the exchange process and ensure that you receive the product you'd like in exchange, we suggest placing a new order.  

 

If you experience any trouble, please contact customer support at support@ellesse.com 
(UK customer support: customerservice@ellesse.com

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